Step 1: Write second polynomial below the first one. Making sure like terms are lined up.
$$ \begin{array}{lrrrrr} & 11x^4 & 3x^3 & -12x^2 & 5x & \\ \color{red}{ - } & 2x^4 & 7x^3 & & -8x & -11 \\ \hline \end{array} $$Step 2: Change ALL the signs in the second row.
$$ \begin{array}{lrrrrr} & 11x^4 & 3x^3 & -12x^2 & 5x & \\ \color{red}{ - } & -2x^4 & -7x^3 & & 8x & 11 \\ \hline \end{array} $$Step 3: Combine like terms (add each column):
$$ \begin{array}{lrrrrr} & 11x^4 & 3x^3 & -12x^2 & 5x & \\ \color{red}{ - } & -2x^4 & -7x^3 & & 8x & 11 \\ \hline & 13x^4 & 10x^3 & -12x^2 & -3x & -11 \end{array} $$